Privacy Policy

1. Introduction

Welcome to Native Dukan. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Native Dukan and Native Dukan Partner mobile applications and our website.

2. Information We Collect

To provide our hyper-local marketplace services, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and delivery addresses provided during registration.
• Location Data: With your explicit permission, we collect precise location data (GPS) to connect buyers with nearby local shop partners and to facilitate deliveries.
• Camera and Photos: With your permission, we access your device's camera and photo library so you can upload images of product lists or bills for order requests.
• Device Information: We collect device-specific information such as device type, operating system, and push notification tokens (FCM) to send you real-time order updates.

3. How We Use Your Information

We use the collected information for various purposes, including:

• To create and manage your account.
• To broadcast your order requests to nearby Native Dukan Partners.
• To process transactions, coordinate deliveries, and provide customer support.
• To send you push notifications regarding order status, offers, and account updates.
• To improve our app's functionality and user experience.

4. Sharing Your Information

Between Users and Partners: Because Native Dukan connects buyers with sellers, certain information (such as your requested items, images, delivery location, and contact number) is shared with nearby registered Native Dukan Partners so they can fulfill your order. Partners are strictly prohibited from using this information for anything outside of order fulfillment.

Legal Requirements: We may disclose your information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law.

5. Data Security

We use administrative, technical, and physical security measures (including secure database storage and encrypted communications) to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

6. Your Data Rights & Deletion

You have the right to review, change, or terminate your account at any time. You may also request the complete deletion of your personal data from our systems. To request data deletion, please contact us at the email provided below, or use the "Delete Account" feature (if available) within the app settings.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: